CONTACT BCP

BCP CUSTOMERS

You can contact BCP for further information on our products or services, or simply to let us know what you think of our site. We'd love to hear from you!

E-mail: reservations@bcponline.co.uk or click here
Phone: 0870 013 4500 (national rate)
Fax: 0870 013 4653
By Post: BCP, P.O.Box 224, Crawley, West Sussex, RH11 0FA

Reservations / Customer Services
Please contact BCP Reservations if you wish to make a booking over the phone.

If you have to amend or cancel a booking, call our Customer Services department on 0870 013 4600 (national rate).

BCP's Call Centre is open 8am to 9pm weekdays or 9am to 5pm on the weekend, while our Customer Services department is open 9am to 5pm weekdays.

E-mail: reservations@bcponline.co.uk or click here
Phone: 0870 013 4500 (national rate)
Fax: 0870 013 4653


ChauffeurDrive-Express Late Bookings
If you wish to make a booking within 24 hours of your departure date please phone Reservations on 0870 013 4500, 8am to 9pm weekdays and 9am to 5pm weekends.

A minimum of 4 hours notice is required for bookings on the day of travel. All bookings are subject to availability.

If you wish to make amendments to your booking within 24 hours of your departure date please phone customer services on 0870 013 4600, 9am to 5pm weekdays.

To make last minute changes outside of these hours please phone 01582 722600.

COMPLAINTS PROCEDURE

Complaints can be made easily and confidentially in writing only to the following address:

Customer Services
BCP ltd
Charlwood Road
Lowfield Heath
Crawley
West Sussex
RH11 0QB

BCP aims to acknowledge your complaint in writing within 2 working days and we will keep you informed throughout the process of the complaint. BCP aims to resolve each complaint within 28 days.